Professional Support Subscription for hale

Get Support for Data Transformation from the Experts!

hale is free and open source software for spatial data transformation. Its development is backed by wetransform. We ensure continued development and can provide unmatched expertise for the development of custom hale extensions, training and support. Purchasing support from us guarantees a defined Service Level and provides you with direct access to the wetransform team with a targeted response time.

What is included?

Support plans include three main services:

Subscription Pricing

Individual
20Hours included
130,00 €Per extra hour
1hale»pro plugin seats
1hale»connect accounts
Group
40Hours included
125,00 €Per extra hour
3hale»pro plugin seats
5hale»connect accounts
Community
75Hours included
120,00 €Per extra hour
5
hale»pro plugin seats
10hale»connect accounts
Enterprise
150Hours included
115,00 €Per extra hour
unlimited[1]hale»pro plugin seats
20hale»connect accounts
Please inquire about multi-year subscription plans. All prices quoted are net prices without VAT. Inverse Charge may apply. [1]Unlimited seats may be used within one legal entity/organisation.

How it works

Support Services Offered

User Support

Guaranteed Functionality and Issue Resolution

Custom Feature Development

Deployment Assistance

Project Review

Training & Workshops

Other Professional Services

Data Provision and Privacy
We do not use any data that you share with us for any other purpose than resolving the support case.
For larger projects, we recommend to use HALE’s capability to upload projects. If you provide data as a reproduction case (see above), we will keep it for internal automated testing.
Targeted Response Time
All support issues will receive a reply within one business day.
Issues are prioritized by severity - problems causing an outage or having significant immediate impact on your work will always take priority, and will receive our attention as quickly as possible.
Availability
Our team is available from 09:00 to 18:00 Central European (Summer) time, Monday through Friday, excluding holidays in Germany.
After-hours support is available and must be scheduled ahead of time. The rate for after-hours support is €200 per hour with a one-hour minimum.